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The better way to deliver emergency call-taking

Making public safety response faster, safer, and more efficient.

From Seattle to Stockholm, the world's best PSAPs turn to Corti to reduce operational costs, mitigate risk, upgrade the quality of their service, and increase workforce well-being.

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Better, faster, consistent triaging on every call.

The Challenge

Mandatory overtime, high stress, high turnover
Agency morale is at an all time low
Call volumes are increasing
Resource demands are increasing
More resource options, more complexity

Every year, public safety is asked to do more with less resources. Here’s how they can do it.

Emergency dispatch centers have evolved to become the crucial, professional link to help when it is needed most. Sadly, budgets haven't evolved accordingly, which is pushing top agencies to rethink how they work.

Always ready. That's the reality of 911 in the United States. They're continuously accessible, assisting an increasing number of people in increasingly diverse and nuanced situations.

Each year, we rely on them to respond faster and dispatch more accurately to aid our communities with a growing range of emergency scenarios. All this while facing a complex world with constantly changing response resources, growing crime rates, and public health/safety crises

Despite the resilience and agility exhibited by public safety professionals, the systems they operate are frequently outdated and cumbersome. Top PSAP leaders have teamed up with Corti to implement an innovative system that helps them minimizes liability and risk, improves service to their citizens, reduces costs, and even makes an impact on staffing challenges.

Our Impact

20% Faster Average Calls

Cut call times by up to 20%, through world-class UX used on millions of emergency calls each year.

Rapid Training Process

Corti simplifies training cycles with frequent and timely feedback that is needed for all trainees from academy, to on-the-job, to newly-certified.

Corti streamlines training, evaluation, and simulation for new call-takers, and later, monitors their performance when they're "live."

Comprehensive Protocol Adoption

Agencies using Corti can measure how well call-takers stick to the protocol, and where they need help and training to increase adherence.

Increased Peer Engagement

Leading agencies utilize Corti to automate peer review and engagement, leveraging the command center to continually enhance quality through peer evaluations.

99% compliant to QA standards

Automatically QA 99% of calls with greater visibility into individual and team performance and autofill QA reports so your agency is compliant.

Minimize Over-Triaging

Corti automatically analyzes all calls, identifying true trends within protocol/SOP adherence to reduce inaccuracies, over-triage, and under-triage.

Our Capabilities

Enhanced Triaging

Corti CoPilot Triage is the world’s most advanced public safety triaging platform.

Engage Triage is tested by world-class software developers and designers to modernize call-taking workflows, keep users focused, and automatically capture key information to reduce time wasted on call.

Smart Protocol Editing

Corti Co-Pilot Triage features a protocol editor for quickly and easily adjusting your locally customized call-taking SOPs or protocols. Effortlessly drag-and-drop your entire question flow, automatically populating the triage workflow for call-takers in minutes.

Conduct A/B tests for new questions, monitor effectiveness, and track challenges and enhancements. Never again wait months to update your protocols; do it in minutes.

AI-Assisted Notes & Time Savings

As call-takers navigate the Co-Pilot Triage flow, the AI assistant records notes in your format, generating accurate case notes for CAD and responding crews, reducing administrative time by over 50%.

AI-Enabled Quality Assurance

Corti Mission Control offers an AI-driven quality assurance tool that reviews 99% of calls for service, protocol adherence, and overall quality.

It provides call-takers with feedback and compliance reports to facilitate accelerated growth and improvement.

AI-Enabled Analytics

Every public safety organization needs more data to keep evolving, but the vast majority of the data available today is second and third order data stuck in old systems.

Corti transcribes and analyzes every call to create insights that can be used to improve service and care.

Want to talk to some of the leading public safety professionals using Corti? Get in touch.

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