Call center triage

Faster, more accurate triage for call centers

Medical consultations are the pivotal first step to getting the right care. Their effectiveness can make or break a patient’s health outcome.

By guiding medics through patient consultations, Audia ensures that every medical consultation results in patients receiving the best, most informed medical advice possible.

25%
Faster

50%
Fewer errors

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Save money and time while providing better healthcare for everyone

Get better guidance using your own protocols

Increase the speed and accuracy of medical consultations

Accelerate the quality assurance of all medical consultations

Up to

97%
protocol adherence

Up to

90%
faster triage processes

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Saving a child's
life with Audia

A mother contacts her local GP to enquire about her child’s fever and unusual rash. The mother mentions a recent camping trip, a detail missed by the doctor, who goes on to conclude that the child has Scarlet Fever.

However, Audia has been listening to the call in the background, picking up key details throughout the consultation. It suggests that the doctor investigates the possibility of tick-borne diseases, helping the child get a life-changing diagnosis: Lyme Disease. The doctor recommends an immediate in-person consultation, resulting in the prescription of antibiotics.

Triage with live recommendations to increase the speed and accuracy of medical consultations

Audia provides live critical illness alerts during consultations, immediately directing the medic to key advice and recommendations they can act on.

With this safety net, medics can act faster and with more confidence, while patients will benefit from reduced medical error and more accurate decisions.

Up to 92% detection accuracy of critical illnesses

Optimize protocols to reduce over and under triaging of patients

Audia analyzes every patient consultation and builds on the best practices to improve the protocol foundation.

Throughout the consultation, users are shown which questions lead to the most efficient and effective answers from patients.

Save 5-10% of your time with protocol optimization

Track every interaction to accelerate the analysis of medical consultations

Every day, medical consultations are conducted without being recorded and quantified.

Audia uses learnings from previous consultations to provide the foundation for accelerated analysis and performance management.

Performance management